Help & Support

If you have a problem with your account, wallet, payment, document processing, image tool, PDF conversion, or another Platform service, use the support channel provided on the Platform.

1. Before Contacting Support

• Check that you are logged into the correct account.
• Confirm that your wallet balance or payment status is correct.
• Keep your transaction/reference ID available.
• For file-processing issues, keep the original file and note the service you selected.

2. Information to Include

For faster investigation, provide your registered mobile number/email, transaction or reference ID, service name, date/time, and a short description of the issue.

3. Payment or Wallet Issue

If a payment was deducted but your wallet was not credited, or a service charge was deducted incorrectly, provide the payment/transaction reference. Do not share your password, OTP, UPI PIN, card PIN, CVV, or other authentication secrets with support.

4. Processing Issue

If a PDF, image, OCR, conversion, compression, enhancement, resizing, or other processing service does not produce the expected result, provide the relevant reference ID and a description of the problem. Where appropriate, support may ask you to retry with a supported file.

5. Response and Resolution

Support requests are reviewed according to their nature and available transaction/technical information. Where a consumer grievance is covered by applicable e-commerce requirements, the Platform will follow the applicable grievance-redressal requirements.

6. Security

Never send passwords, OTPs, UPI PINs, card PINs, CVV numbers, or complete payment credentials to support. If you believe your account has been compromised, change your password and contact support promptly.

7. Contact

Use the contact details shown on the Platform's Contact Us page. Please use the official support channel rather than sharing account or payment information with an unknown person.