Privacy Policy

Last Updated: 18 October 2026

This Privacy Policy explains how the Platform may collect, use, store, disclose, and protect information when you use our website, account, wallet, payment-related functions, and digital processing services.

Data minimisation: We aim to process information that is reasonably necessary for providing the requested service, maintaining security, complying with law, and operating the Platform.

1. Information We May Collect

  • Account information such as name, mobile number, email address and login-related information.
  • Transaction and wallet information such as recharge amounts, service usage, transaction identifiers and payment status.
  • Files, images, PDFs, text and other content that you voluntarily upload for a requested service.
  • Technical information such as IP address, browser/device information, timestamps, logs and security events.
  • Support communications and information you provide when contacting us.

2. How We Use Information

  • To create and operate your account.
  • To provide requested document, image, PDF and related services.
  • To process wallet transactions and service charges.
  • To prevent fraud, abuse, unauthorized access and security incidents.
  • To provide support and respond to requests.
  • To comply with applicable legal, tax, accounting, regulatory, or law-enforcement requirements.
  • To improve reliability, performance and user experience.

3. Uploaded Files

Files uploaded for processing may be temporarily stored, cached, processed, transmitted to service providers, or deleted according to the technical workflow of the requested service. We do not claim ownership of your uploaded content merely because you use the Platform.

Do not upload documents containing information that you are not authorized to share or process.

4. Third-Party Service Providers

Some functions may depend on hosting providers, payment processors, cloud infrastructure, security services, analytics providers, or document/image processing providers. Where necessary to provide a requested service, relevant information may be processed by such providers subject to their applicable terms and privacy practices.

5. Payments

Payment transactions may be processed through third-party payment gateways. We may receive transaction references, payment status and related information, but payment-card or banking credentials are generally handled by the relevant payment provider rather than stored directly by the Platform unless expressly stated otherwise.

6. Cookies and Similar Technologies

The Platform may use cookies, sessions and similar technologies for login sessions, security, preferences, analytics, and essential website functionality. You may control cookies through your browser where supported.

7. Data Security

We use reasonable technical and organisational measures intended to protect information against unauthorized access, misuse, alteration, disclosure, or destruction. No internet transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, service records, security, dispute resolution, accounting, legal compliance, or other legitimate operational requirements.

9. Your Requests and Rights

Depending on applicable law and the nature of the information, you may request access, correction, deletion, withdrawal of consent, or other available data-related actions. Some information may need to be retained where required or permitted by law.

Where processing is based on consent, applicable data-protection law may provide a right to withdraw that consent, subject to lawful consequences of withdrawal.

10. Children's Information

The Platform is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information unlawfully, contact us so the matter can be reviewed.

11. Policy Changes

We may update this Privacy Policy when our services, technology, or applicable legal requirements change. The revised version will be posted on this page.

12. Contact

For privacy-related questions or requests, use Contact Us or Help & Support.

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