This policy explains how cancellations, failed processing, duplicate charges, wallet-related issues, and refunds are handled for digital services provided through the Platform.
Most services on the Platform are digital and are processed immediately or automatically after the user confirms the request. Because processing may begin immediately, cancellation may not be possible after processing has started.
Where the requested service has been successfully processed and the expected digital output has been made available, the service charge is generally non-refundable solely because the user changed their mind or no longer needs the output, subject to applicable law.
If a service charge is deducted but the requested processing fails and no usable output is delivered, the user may contact support with the transaction details. After verification, the amount may be reversed or credited where appropriate.
If the same service request is accidentally charged more than once because of a technical or transaction issue, contact support with the relevant transaction references. Verified duplicate deductions may be reversed or credited as appropriate.
Charges may generally not be refundable where processing fails or produces an unsuitable result because the uploaded file is corrupted, unsupported, extremely low quality, password-protected, incorrectly formatted, incomplete, or otherwise unsuitable for the selected service, unless the issue is attributable to our service failure.
Wallet balance is intended for use of eligible services on the Platform. Requests concerning wallet refunds, reversals, failed recharges, or duplicate wallet credits will be reviewed based on transaction records and applicable law.
If money is debited by your bank/payment provider but the Platform does not receive confirmation, the transaction may remain pending until confirmation is received. Please do not repeatedly pay for the same transaction while it is pending. Contact support with the payment reference if the status does not resolve.
Contact us through Contact Us or Help & Support and provide:
Approved reversals or refunds are processed through the applicable payment/wallet mechanism. The time for funds to appear may depend on the payment gateway, bank, wallet system, and applicable processing timelines.
This policy may be updated when services, payment mechanisms, or applicable laws change. The latest version published on this page will apply to future transactions.
← Back to Home